How an obscure US government office has become a target of Elon Musk

Federal employees in a little-known office dedicated to tech and consulting services were at work on the afternoon of 3 February when Elon Musk tweeted about their agency for the first time.

“That group has been deleted,” Musk wrote.

The richest man in the world was responding to a tweet from a rightwing activist who falsely claimed that 18F, an office within the General Services Administration (GSA), was a far-left cell inside the government. The activist accused 18F of building a program to put bureaucrats in charge of preparing people’s tax returns. It was one of several false claims about the office circulating on X, the social media platform that Musk owns and spends much of his day on.

Musk’s tweet immediately set off widespread confusion in 18F, which, rather than a radical leftist cabal, is tasked with partnering with agencies across the government to consult and develop software solutions. Former staffers and a current GSA employee described 18F as a workforce that focused on delivering tech services and increasing efficiency within bureaucracy – exactly the work that Musk’s so-called “department of government efficiency” (Doge) is ostensibly designed to carry out.

At the time Musk claimed deletion, partner agencies were expecting the office’s help on civic tech projects that were already in the works and would be key to updating their operations. Would they still get that assistance? What did Musk mean by “deleted”? What would happen to the tech tools that 18F was building? Staff at the sub-agency couldn’t get a definitive answer from the new Musk-allied leadership, according to three former workers, and didn’t know what to tell other agencies.

The confusion would last for weeks, until on Saturday 1 March, staff at 18F received an email at around 1am telling them that they would all be laid off and their office would be shut down “with explicit direction from the top levels of leadership within both the Administration and GSA”.

The 18F episode fits a common pattern of how Musk appears to ingest and amplify misinformation online. It is also a window into the influence of rightwing media and activists on Musk as he attacks and disbands parts of the government he believes don’t fit with his ideological worldview.

The week after cutting 18F, the recently appointed head of the GSA’s Technology Transformation Services, which oversees 18F, held a meeting explaining the decision. Thomas Shedd, a 28-year-old former Tesla software engineer and Musk ally who sent the mass layoff email, told staffers that 18F was shut down because employees’ hourly rates were too high and that outside consultants would cost less. Shedd did not directly respond to a request for comment on this article.

“After a thorough review of 18F, GSA leadership – with concurrence from the administration and following all OPM guidelines – determined that the business unit was not aligned with the presidential EOs, statutorily required or critical activities,” a GSA spokesperson said, adding that the office was not recovering its costs.

The explanation misunderstands how 18F operated and its cost structures, according to former staffers, as well as ignores that the group frequently saved agencies money by advising them against costly and unnecessary contracts with private vendors. Former employees and a current staffer at the GSA instead saw the layoffs as politically motivated.

“The only reason I can see for 18F being singled out for elimination ahead of other offices would be to make Elon Musk happy,” said a GSA employee, who spoke anonymously out of fear of reprisal.

Misleading tweets and Musk doom workers dedicated to government efficiency

Although 18F worked with various government agencies and created popular services, it was largely unknown to the public. The group quietly helped create dozens of services across different bureaus each year, however, including the IRS Direct File free tax filing system. Many 18F software projects, such as streamlining the government’s weather website for easier use in the case of natural disasters, bore the explicit intention of making government services more efficient and reducing taxpayer cost.

When Musk claimed he had “deleted” 18F, he was retweeting a 3 February post from rightwing activist Alex Lorusso, a producer for the conservative media influencer Benny Johnson, who frequently interacts with Musk on X. Lorusso, who was formerly banned from Twitter in 2020 for violating the company’s policies on platform manipulation and spam, is one of several rightwing influencers regularly amplified by Musk on X, and one that Donald Trump’s administration has courted. He has worked as a paid consultant for Musk’s Super Pac, and he’s also a fan: the first post on his X profile, pinned to the top so no others will push it out of sight, is a 2023 photo of himself smiling with Musk.

Lorusso’s post claimed 18F “puts the government in charge of preparing people’s tax returns for them” and suggested it was a “far left government wide computer office”. His claims about 18F were later corrected by other X users in a community note. It explained that the office had instead helped build a service that allowed Americans to file their taxes for free online – a popular pilot project that saved an estimated millions in tax fees and was set to expand nationwide.

Lorusso’s post on X, like Musk’s, was a retweet of another conservative media figure. Luke Rosiak, a writer for the conservative news site the Daily Wire, had posted a long thread on 31 January attacking 18F. He framed the tech consulting unit as a “far-left agency” and “coven of transgenders and queers hiring each other”. The thread included the profiles of several former 18F employees who used “they” pronouns in their bios, as well as images of an employee’s crowdfunding campaign for gender-affirming healthcare. It also drew on articles published in 2023 by Rosiak about the GSA and 18F, in which he suggested that the agency’s focus on diversity had resulted in major security failures, which ex-employees said was false. The first post in the Rosiak’s chain received over 13.5m views and was retweeted by Musk.

Rosiak’s attack on 18F contained misleading statements, according to former employees. The Daily Wire writer asserted that 18F jeopardized security for one million Americans because it refused to insert facial recognition software into government website login.gov because of “racial equity”. The claim conflated multiple different parts of the GSA and misunderstood security issues around facial recognition, one former employee said, as well as blamed 18F for leadership decisions pertaining to an entirely different business unit.

The GSA did face a legitimate scandal when its former Technology Transformation Services director, Dave Zvenyach, misrepresented the level of security that login.gov operated with, according to a 2023 inspector general’s report, but login.gov has for years been a separate entity from 18F and has no direct staffing overlap with the office. A racial equity test of facial recognition technology did take place, according to a former 18F employee, because facial recognition software is notoriously less able to recognize non-white faces, and therefore using it as a tool for identity verification would have created security problems for users.

“I think it’s impossible for people who are hyper-partisan to imagine people setting aside partisanship while working for the government,” a former 18F employee said in response to the conservative vitriol against 18F.

In response to a request for comment on the statements in the thread, a Daily Wire spokesperson said that Rosiak’s reporting on 18F speaks for itself.

Following the mass layoffs at 18F, some former staffers set up a website attempting to correct the rightwing narrative that their group was a partisan faction within the government and instead highlight the variety of projects they completed. Others warned that their group was an early warning sign for how Doge and the Trump administration would target other agencies based on ideological grounds, rather than the content of their work.

“We were living proof that the talking points of this administration were false. Government services can be efficient,” Lindsay Young, the former executive director of 18F, said in a post on LinkedIn. “This made us a target.”