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Small Business Owners Frustrated With Troubled Paycheck Protection Program Launch

This article is more than 4 years old.

The recently passed the Coronavirus Aid, Relief and Economic Security (CARES) Act included a potential lifeline for small businesses, a $349 billion loan program called the Paycheck Protection Program (PPP). The PPP Loan is designed to help small businesses keep their doors open during a time of social distancing and mandatory business closures.

Unfortunately, the program was rushed through the implementation process and was pushed live before banks had the ability to create stable processes for accepting and funding these loan applications.

The CARES Act was signed into law on Friday, March 27, 2020. The Small Business Administration (SBA) and Treasury announced that the first day banks would accept PPP Loan applications would be Friday, April 3, 2020, just one week after the Act was passed. The Interim Final Rule, which provides guidelines for how the program will be run, was released the evening of Thursday, April 2, 2020, only hours before the deadline banks were given to begin accepting loans.

Many Banks Simply Weren’t Ready to Handle This Program

While some smaller banks began accepting PPP Loan applications right away, many of the larger commercial banks informed their customers they were not currently accepting applications. Many other banks were limiting applications to current customers only.

Some banks even went so far as to limit applications to customers that had both an established bank account, and an existing loan product, such as a small business loan, business credit card or business line of credit.

This latter limitation is especially frustrating for small business owners. Eric Isham is the Founder and CEO of OMNICOMMANDER, a veteran-owned website design and marketing company with locations in Florida and Tennessee. His bank denied him the opportunity to apply for the loan, even though he is a long-time customer.

Eric stated, “When I attempted to apply for the PPP through my bank, I was told that since I don't have a credit card or any loans through the bank, I did not qualify. Several commercial accounts and years of business together wasn't enough.”

He continued, “Like any other small business owner, I am very worried about what a prolonged economic shutdown would look like and what effects that would have on my small business. I have 38 employees that are all counting on receiving their paycheck every 2 weeks, and we have made the commitment to all of them that we are not going to lay anyone off.

Small Business Owners Are Frustrated and Don’t Know Where to Turn

Philip Taylor is the founder of FinCon, a financial media conference that regularly attracts over 2,000 attendees to its annual conference.

He said, “it’s been frustrating to figure out how best to apply for the PPP. Specifically, which bank I need to work with (my bank has been slow to implement) and what exact information will be needed (it seems each bank is requiring different supporting documents). It's all been happening so fast and you can tell some banks and government agencies are struggling with the speed and nuanced nature of delivering 350 billion dollars to struggling small businesses. It's like building an airplane while you're flying it.”

As a leader in his industry, Mr. Taylor hears the frustrations from many small business owners in the financial media space. The most common frustration they cite is a lack of clarity regarding the inclusion of 1099 contractors in their payroll cost calculations. It is common for many small businesses to pay their team members on a contractual basis.

Where Can Small Business Turn if Their Bank Isn’t Accepting PPP Loan Applications?

The SBA has announced that business owners can apply at any participating SBA 7(a) lender or through any federally insured depository institution, federally insured credit union, or Farm Credit System institution.

However, many banks are currently limiting PP Loan applications to current customers. 

If this describes your bank, then you have several choices: 

  • You can wait until your bank starts accepting PPP Loan applications;
  • You can try to open a new bank account elsewhere; 
  • or you can apply through another participating SBA 7(a) lender. There are some companies that specialize in small business loans that have already streamlined the application process for this program.

There are pros and cons to each of these options. 

Should Small Business Owners Wait Until Their Bank Begins Accepting Applications?

While the program is open through June 30, 2020, funds are limited. The CARES Act included $349 billion toward helping small businesses. Midway through the first day, Steven Mnuchin, the Secretary of the Treasury, tweeted that over $1.8 billion in PPP Loans had already been processed, primarily from community banks. Some big banks had already taken in large amounts as well, but were not included in those numbers.

Waiting is an option, but it is not without risk. The SBA expects this program to be oversubscribed and funds may run out in the next few weeks.

Should Small Business Owners Open an Account Elsewhere?

With many banks limiting access to current customers, opening a new business bank account is an option. However, this can take time, as opening a business bank account can take more time than opening a personal account, which can be opened online in just a few minutes.

In addition, some banks are limiting loan applications to clients that were already customers prior to the loan being announced. If you decide to open a new bank account, be sure to clarify whether or not you will be able to apply for the PPP loan.

Finding Another Participating SBA 7(a) Lender is Another Option

The SBA isn’t limiting the PPP Loan funding to banks. You can try finding another lender that will fund these loans. The SBA website has a list of the top 100 most active SBA 7(a) lenders.

At this point, it may be worth working through that list to see which lenders are accepting applications at this time.

Will The PPP Loan Program Run Out of Funds?

At this point, it is almost a given that the funds will run out. The question is when? And right now, no one knows when that will happen.

In addition to the numbers tweeted by Steven Mnuchin, Bank of America tweeted they processed over $6 billion in PPP loans in just the first day of the program.

At the time of this writing, the total amount of processed loan applications has not been publicly released.

Will The PPP Loan Program Get Access to More Money if Funds Run Out?

This is still unknown at this point. However, President Trump tweeted, in part, “I will immediately ask Congress for more money to support small businesses under the #PPPloan if the allocated money runs out.

Small business owners shouldn’t bank on this program gaining access to more funds of they run out. But they should be aware that it is already on the government’s radar.

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